F.A.Q.s

Product Sizing

REVERSIBLE DOG HARNESS

Dog Collar + Bow tie

2 Sizes:
• Small: 27cm – 43cm / Width 1.5cm 11″ – 17″ / Width 0.6″
• Medium: 33cm – 50cm / Width 2cm 13″ – 20″ / Width 0.8

PET TAG – ROUND SHAPE

Size of the tag is 4cm width (1.57 inch) ROUND.

PET TAG – BONE SHAPE

Width 5cm (1.96inch) x Height 3cm (1.18inch)

DOG BANDANA

PET BOW TIE

Small: 8cm x 5.25cm (fit small to medium sized Cats and dogs)
Medium: 10.5cm x 7cm (fit Medium sized dogs)
Large: 12cm x 7.75cm (fit large dog)

Shopping Information

Shipping mode

Normal Mail via Singpost( No Tracking )

  • Mailed to letterbox
  • Not insured and non-trackable
  • We are not responsible in the even of any lost mail. Therefore, we suggest you to opt in for the registered mail as there will be tracking available.

Registered Mail via Singpost

  • Tracking number will be provided (Secure and trackable )

Tracking website for Singapore post service : https://www.singpost.com/track-items 

Oversea postage:
The price will appeared in the shipping section under the shopping cart. All oversea postage order in this website includes Tracking number.

DELIVERY TIME
Australia. UK, America and Europe : approx 2-4 Weeks
Asia: approx 2 Weeks
Singapore: 3-5days

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Product information

Bow tie Attachment

By Default, all Dog Bow tie will come a Pair double sided Velcro tape attached to the back of the bow tie, extra length will be provided. You just have to wrap the Velcro around the collar and trim off the excess. Please wrap it as around the collar and do not leave any gap as it will cause the bowtie to drop. =)

If you need other customized elastic bend or sew on rubber belt, please kindly drop us a message.

Product Maintenance 

Pet ID  tag – Wear and tear.

  • The material is made of aluminum, made in USA , water proof and light weighted. Our products are made to last, but are not indestructible.
  • The colour will not fade or peel and it is waterproof.
  • The aluminum metal is coated with a special coating and the artwork are fused to the tag by heat.
  • But we strongly advise you not to let your pet chew on it or scratch it against the rough surface or shape object as it will wear and tear after a period of time.

Dog Bow tie – Washing of the product.

  • Please only clean your bowties with damp cloth and air dry only.
  • Do not use wash it in the washing machine and no drying machine.
  • Please do not use hot water and chemical to wash it as it will damage the product.

Dog Bandana – Washing of the product.

  • Hand wash gently or spot clean. Hang dry.
  • Do not iron on the leather tag as it will discolor the material.
  • Please do not iron directly over the vinyl as this will melt the material.
  • If you wish to iron the bandana, please place a piece of cloth over on low to medium heat before ironing.

Order Related

Processing time

For Harness and Leash – It will be ready stock and we will mail out within 3-5days. We will send you an email notification once we mail it out.

For Bandana and Bow tie – 1-2weeks lead time.

For Pet tag – 1-2 weeks lead time. Artwork will be provided 1-2days and we will communicate by email. If there is no respond within 24 hours , we will proceed to print the tag as per your requirement.

Pet Tag – Free Proofing ( Not applicable for Standard Pet tag)

Receive a free pet tag proofing for every customized pet tag ( will get it within  1-2 working days by email  ).

-only 2 changes allow
-if there is no reply from the buyer on the design within 24 hours , we will proceed to print out the pet tag and there will be no refund.

Returns

For Bowtie , Bandana and Pet tag.

Unfortunately, we are unable to do exchange or return for these product as they are customized per order. If your product is faulty, please contact us at info@hellofurry.com

For Harness and Leash

Our Returns & Refunds Policy lasts 30 days. If 30 days have passed since your purchase date, unfortunately you cannot return them.  To be entitled for a refund, your items must be unworn, unwashed and in the same condition that you received it. Ensure the PE bag, Stickers are attached.

Please email to info@hellofurry.com with the below details.

Title: Return and Refund : Order number : XXXXXX

Detail:
Date of Purchase:
Reason for returning:

We will contact you for the process of returning and please pack your item, proof of purchase and mail it back to the address provided in the email. Please note that we are not responsible for the return shipping cost and the shipping cost will not be refunded as well.

For Exchange of items,

Exchange or Return : (For non customized products only)
You are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded.